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Customer Case Studies

Customer 1

“From Box-Ticking to Site-Ready” - Multi-Site Construction Contractor

Client snapshot

  • Industry: Construction (multi-site)

  • Challenge: Inconsistent standards across teams and too many “tickets” with not enough real on-site confidence

  • Training delivered: CITB HSA + Manual Handling + Working at Height (mix of open courses and on-site delivery)

  • Cohort: 48 operatives + 6 supervisors trained over 6 weeks

The problem
The client had a steady flow of new starters and subcontractors coming onto live sites. Training was being completed, but supervisors reported the same avoidable issues cropping up: poor manual handling habits, inconsistent harness checks, and a general “I’ve done the course, I’m fine” attitude.

What we did

  • Mapped training to the client’s actual site risks and daily tasks (not generic examples)

  • Delivered consistent outcomes across venues and on-site sessions so every team got the same standard

  • Built in practical, real-world scenarios and “what good looks like” checks that supervisors could reinforce

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Results (hard metrics)

  • Near-miss reports (manual handling + WAH-related): down 27% in the 8 weeks post-training vs the 8 weeks prior

  • Harness pre-use checks completed correctly (spot checks): up from 62% → 91% within 4 weeks

  • New-starter onboarding time: reduced by ~35 minutes per person (joining instructions + expectations clearer)

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Client quote

“Best course we’ve had — it wasn’t death by PowerPoint. The lads actually took it back to site.”

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Why it worked

Practical delivery, consistent standards, and training that was designed to be used on Monday morning.

Customer 2

“Availability Was the Issue” - Supervisor Compliance Without Disrupting the Programme

Client snapshot

  • Industry: Construction / specialist trades

  • Challenge: Supervisors needed CITB compliance fast, but the programme couldn’t afford downtime

  • Training delivered: SSSTS (plus optional add-on: Fire Marshal refresher)

  • Cohort: 12 supervisors trained

The problem
The client’s biggest objection wasn’t the value of training — it was availability. They’d been pushed toward competitors purely because dates didn’t line up with the build programme.

What we did

  • Secured a training plan that worked around live site constraints

  • Offered clear options: open course seats for individuals and a private session for a full supervisor cohort

  • Kept communication simple: dates, requirements, what to bring, and what “good preparation” looked like

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Results (hard metrics)

  • Programme disruption: 0 lost site days (training scheduled to avoid critical path activities)

  • Time-to-compliance: reduced from ~6 weeks → 10 days (from initial enquiry to trained cohort)

  • Admin time saved: estimated 6–8 hours (single booking, consolidated comms, fewer reschedules)

  • Supervisor toolbox talk quality (internal scoring): up from 3.1/5 → 4.4/5 within 30 days

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Client quote

“Finally a provider that just made it easy. Dates sorted, comms clear, job done.”

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Why it worked

We treated scheduling as part of compliance — because if training isn’t accessible, it doesn’t happen.

Customer 3

"BSA 2022 Awareness for Building Teams” — Compliance Clarity in 2 Hours

Client snapshot

  • Industry: Property / facilities / building management

  • Challenge: Confusion around responsibilities and expectations under the Building Safety Act 2022

  • Training delivered: Building Safety Act 2022 Awareness Workshop (2 hours)

  • Cohort: 22 attendees across FM, compliance, and contractor management

The problem
The client’s teams were hearing a lot about the Building Safety Act but didn’t have a clear, practical understanding of what it meant for day-to-day decisions — especially around documentation, competence, and accountability.

What we did

  • Delivered a plain-English workshop tailored to building teams (not just construction managers)

  • Focused on practical scenarios: “What do we do when…?” and “Who owns this decision?”

  • Helped the client translate the legislation into workable actions and internal expectations

 

Results (hard metrics)

  • Pre/post confidence score (self-assessment): 2.6/5 → 4.3/5 immediately after the workshop

  • Policy/process actions agreed in-session: 11 actions logged with owners and deadlines

  • Contractor documentation rework: reduced by ~40% over the next 6 weeks (fewer “back and forth” clarifications)

  • Escalations for “unclear responsibility”: down 33% in the following month


Client quote
“Two hours that saved us weeks of back-and-forth. It finally clicked.”


Why it worked
We made a complex topic practical, relevant, and immediately usable.

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